EagerLED Privacy Policy

Last updated: September 7, 2026

This Privacy Policy explains how Shenzhen EagerLED Co., Ltd. (“EagerLED,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you visit ledscreenboard.com, request an LED display quotation, place an order, contact our team, or use related services. It also explains the privacy choices and rights that may apply to you. This policy applies to website visitors, prospective customers, customers, suppliers, and other business contacts.

Privacy at a glance

Topic What it means
Information we collect Contact, company, project, order, communication, device, usage, and cookie information.
Why we use it To answer enquiries, prepare quotations, fulfil orders, support customers, secure and improve the website, meet legal obligations, and send marketing where permitted.
Who receives it Authorised service providers, payment and logistics partners, professional advisers, authorities when legally required, and parties involved in a business transaction.
Your choices You may have rights to access, correct, delete, restrict, object, withdraw consent, or request a copy of your information, depending on your location.
Contact Email info@eagerled.com to ask a privacy question or exercise an applicable right.

1. Who is responsible for your information?

Shenzhen EagerLED Co., Ltd. is responsible for the personal information described in this policy unless another notice states otherwise.

Address: Buildings 5 & 6, Xialang Industrial Zone, Heshuikou, Matian, Guangming District, Shenzhen, China
Email: info@eagerled.com
Website: https://www.ledscreenboard.com/

2. Information we collect

Information you provide. We collect information you choose to provide when you complete a form, request a quote, place or discuss an order, subscribe to communications, or contact us by email, telephone, WhatsApp, WeChat, or another channel. This may include:

  • Your name, job title, company, country or region, email address, telephone number, and delivery or billing address.
  • LED display project details, including intended application, dimensions, technical requirements, budget, delivery location, and requested timeline.
  • Order, transaction, payment-status, shipping, warranty, and after-sales support information. Payment card or bank details may be processed directly by the relevant payment provider.
  • The content of messages, attachments, feedback, and other communications you send to us.

Information collected automatically. When you use the website, we or our authorised service providers may collect technical and usage information, such as your IP address, browser type, operating system, device type, language, referring page, pages viewed, links clicked, access date and time, approximate location derived from IP address, cookie identifiers, and diagnostic or security data.

Information from other sources. We may receive business contact or transaction information from distributors, logistics providers, payment providers, marketing partners, public business sources, or other parties involved in your enquiry or order, where permitted by law.

3. How and why we use personal information

We use personal information only for defined business and legal purposes:

  • Enquiries and quotations: to understand your requirements, recommend an appropriate LED display solution, prepare a quotation, and communicate before a contract is formed.
  • Orders and services: to process payments, manufacture or supply products, arrange delivery, provide installation guidance, honour warranties, and deliver after-sales support.
  • Website operation and security: to maintain functionality, prevent fraud or misuse, troubleshoot errors, protect accounts and systems, and keep business records.
  • Analytics and improvement: to understand how visitors use the website, measure performance, improve navigation and content, and evaluate our products and services.
  • Marketing: to send product news, event information, or relevant offers where you have consented or where another lawful basis permits it. You may unsubscribe at any time.
  • Legal compliance: to comply with applicable laws, tax and accounting requirements, sanctions and export controls, lawful requests, and the establishment or defence of legal claims.

Where applicable law requires a legal basis, we rely on steps requested before entering into a contract, performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent. The basis depends on the purpose and circumstances. You may withdraw consent at any time, but withdrawal does not affect processing that was lawful before withdrawal.

4. Cookies and similar technologies

The website may use cookies, pixels, local storage, and similar technologies to operate essential features, remember preferences, understand traffic, measure performance, and support advertising. Some technologies are set by us and others by service providers.

Where required, non-essential cookies are used only after you make a choice through the website’s cookie controls. You can also block or delete cookies in your browser settings. Blocking some cookies may affect website features. Third-party services are governed by their own privacy notices.

5. How we share personal information

We do not disclose personal information more broadly than necessary for the purposes described in this policy. We may share it with:

  • Website hosting, cloud, security, analytics, communications, customer-support, and marketing service providers acting for us.
  • Payment processors, banks, manufacturers, distributors, freight forwarders, couriers, customs agents, installers, and other partners needed to quote, supply, deliver, or support an order.
  • Accountants, auditors, insurers, lawyers, and other professional advisers.
  • Courts, regulators, law-enforcement bodies, customs authorities, or other government bodies where disclosure is required or permitted by law.
  • A buyer, investor, successor, or adviser in connection with a merger, financing, reorganisation, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.

We do not sell personal information for monetary payment. Certain disclosures involving advertising or analytics technologies may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where those laws apply, we provide the choices they require.

6. International transfers

EagerLED is based in Shenzhen, China, and works with customers and service providers in multiple countries. Your personal information may therefore be processed outside the country where you live. Privacy laws in those locations may differ. Where required, we use appropriate safeguards for international transfers and provide further information on request.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to complete enquiries and orders, provide warranty or support services, maintain required business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary according to the type of information, our relationship with you, legal requirements, and security needs. When information is no longer required, we delete or anonymise it where reasonably practicable.

8. How we protect information

We use reasonable administrative, technical, and physical measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration, and disclosure. Access is limited to people and service providers who need the information for authorised purposes. No website, transmission, or storage system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through website forms or ordinary email.

9. Your privacy rights and choices

Depending on where you live and subject to legal exceptions, you may have the right to:

  • Ask whether we process your personal information and request access to it.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a portable copy of information you provided.
  • Opt out of marketing communications or certain advertising uses.
  • Complain to an applicable data-protection authority.

For official information about rights in the European Union and European Economic Area, see the European Commission’s data-protection framework. California residents can review information from the California Privacy Protection Agency.

To submit a request, email info@eagerled.com with the subject line “Privacy Request” and describe the request and your relationship with EagerLED. We may need to verify your identity and authority before responding. We will not discriminate against you for exercising an applicable privacy right.

10. Children’s privacy

Our website and services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact info@eagerled.com so we can review and, where appropriate, delete it.

11. Third-party websites and services

The website may link to third-party websites, social networks, messaging platforms, payment providers, or other services. We do not control their privacy practices. Review the privacy notice of each third party before providing personal information to it.

12. Changes to this Privacy Policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The “Last updated” date at the top shows when the policy was most recently revised. Material changes may also be highlighted on the website or communicated directly where required by law.

13. Contact EagerLED

For questions about this policy or to exercise an applicable privacy right, contact:

Shenzhen EagerLED Co., Ltd.
Buildings 5 & 6, Xialang Industrial Zone, Heshuikou, Matian, Guangming District, Shenzhen, China
Email: info@eagerled.com
Telephone / WhatsApp: +86 153 6103 8665